Returns

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order. You do not need to give a reason.

You can inform us of your decision to withdraw by:

• Sending an email to info@rubiomonocoat.it, clearly stating your intention to return, or
• Using our online return form or the standard withdrawal form.

Withdrawal Period

The withdrawal period ends 14 days after the day you receive your order.

• If your order contains one product, the period starts on the day it is received.
• If your order contains multiple products delivered on different days, the period starts when the last product is delivered.

Returning the Products

After informing us of your withdrawal, the products must be returned within 14 days.

• Return shipping costs are covered by the Seller.
• Products should be returned in good condition and, where possible, in their original packaging.

Refunds

Once your return is accepted, we will refund:

• The price paid for the returned products, and
• The standard delivery costs.

Please note:

• Extra delivery costs resulting from non-standard shipping options (such as express delivery) are not refunded.
• If only part of an order is returned, only the returned products will be refunded. Shipping costs will not be refunded in this case.

Refund Timing & Payment Method

• Refunds are processed within 14 days after we receive your withdrawal notice.
• We may wait to issue the refund until the products have been received or until you provide proof of return.
• Refunds are always made using the same payment method used for the original purchase.

Condition of Returned Products

Products may only be handled as much as necessary to inspect them.

A reduced refund may apply if:

• The products show signs of use beyond normal inspection, or
• The original packaging is missing or damaged.